Customer Service Issues If you require assistance feel free to send us a message using our Contact Us page located HERE.
Please allow 1-2 business days for a response. If somehow we fall asleep at the wheel please feel free to send a follow up email and chew on us a little. We will blame it on whomever is off that day since they cannot defend themselves until they return to work, at which time the issue will likely be resolved and it won't matter any way. But rest assured, we will blame someone and that "someone" will pay dearly for taking the day off.
No Sales TaxEnjoy no sales tax on every order*. Weapons World pays all applicable sales tax for orders shipped in the United States. International orders are not charged sales tax at the time of purchase, but may incur taxes and duties in the customs process of the destination country. You will be responsible for paying any taxes and duties incurred in the delivery of international orders.
* When required, we collect sales tax. We are required to collect sales tax in the state of Florida for retail orders. Sales tax is not collected on exempt sales. When applicable sales tax appears on the shopping cart screen and the amount will be displayed on the Order Confirmation page prior to completing your order.
Processing Your Order 98% of all orders are processed within 24 hours but please allow 1-2 business days in case there are any unexpected delays. While we try and keep the website as up to date as possible, status may show as processing even after an order has shipped. We are a busy place and as such our priority is getting your order out the door as quickly as possible. Updating the status on the website may occur after the order has shipped but may take a day or two longer to reflect the change.
Internet Credit Card Fraud PreventionWeapons World makes every effort to prevent credit card fraud and prosecutes such illegal activity to the fullest extent of the law in all 50 states. It is important to include a working phone number where we may reach you in the event we have questions about the legitimacy of a charge to your credit card. Failure to return a call to us may result in a delay of processing and or shipping your order. Weapons World may elect to only ship an item to the billing address of the credit card. If you have questions or concerns about an order you have placed or has been placed in your name please contact us immediately at 860-266-6249.
Shipping & Delivery All ammunition is shipped via FED EX Ground or UPS Ground Service and can only be delivered to a street address. P.O. Boxes cannot receive FED EX or UPS service. Delivery times vary by region. Shipping quotes are available before you complete your order by simply adding the item to your cart and entering your State and ZIP code in the Shipping Quote field below. Some products may ship USPS Priority or regular mail.
*Shipping delays may be expected during times of peak demand. If you know theres a big run on something please allow us a little more time to process and deliver your order.
100% Safe Purchase Guarantee We guarantee that any purchase you make on the WeaponsWorld.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with WeaponsWorld.com, you will pay nothing.
The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, WeaponsWorld.com will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the WeaponsWorld.com website while using WeaponsWorld.com's secure server. If such an event does occur, you must notify your credit card provider.
The WeaponsWorld.com servers use Secure Sockets Layer (SSL), an encryption technology that works with modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, and AOL's browser, so that only Weaponsworld.com can read a buyer's personal information. Shopping online at WeaponsWorld.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at WeaponsWorld.com, you will be on your way to appreciating the convenience and security of shopping from home.
Warranty Issues All warranty issues are dealt with by the manufacturer of the product. If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer for a direct resolution of your warranty claim.
Returns / CancellationsReturns and order cancellations are subject to a 10% restocking fee. Payment is processed immediately when you complete your order either through our website or over the phone. The restocking fee represents the costs we incur to process your transaction and to unpack and restock your ordered items by our staff.
Loaded Ammunition Cannot Be Returned For safety reasons ammunition cannot be returned. The only exception is defective ammunition which must be handled through the manufacturer.
We Are Not PerfectDespite our personal feelings on the matter the truth is we are not perfect. We do make mistakes. We will never intentionally screw something up. It's just not good business. But as human beings we do sometimes forget or do something the wrong way. If this happens please let us know and allow us an opportunity to make things right.
ITARProducts sold on this website may not be exported without approval from the manufacturer, and any approved exports must be in compliance with U.S. government export licensing requirements (i.e., U.S. Department of State ITAR regulations and Department of Commerce BIS regulations.)
Legal DisclaimerTHE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL WEAPONS WORLD BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF WEAPONS WORLD IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
The material on this Website could contain technical inaccuracies or typographical errors, and information will be changed, updated and deleted without notice. Weapons World may make improvements and/or changes in the products and/or the services described in this material at any time. Weapons World makes no warranties that this Website will operate uninterrupted or error free or that defects will be corrected.